Help Center

Since we ship our products from different warehouses, they will have individual delivery times. Most products arrive within two weeks from the time of sending the shipping confirmation.

We will process your order immediately after purchase – this may take up to seven days – after which you will receive a shipping confirmation. Since we have to special order some products, most orders will be shipped within five business days.

Please be advised that during peak seasons, such as Christmas, we along with the post office experience a much higher shipping volume than usual. In such times, there are generally more delays, for which we want to thank you for your patience in advance.

Yes, once your order has been shipped, you will receive an email from us with a tracking number and a tracking link.

It may happen that the shipment status of a shipment does not update for a few days.

If your shipment status has not changed for more than 14 days, please let us know by 

e-mail at contact@aurorabags.com We will then contact the shipping service provider and initiate further steps to locate your shipment.

We sincerely apologize if you are experiencing this situation!

In our experience, some delivery services may forget to leave a delivery notice with the customer and the shipment is likely at the customer’s local post office. Another common situation is that the shipment may have been delivered to a neighbor. We recommend that you check with your neighbors and/or call your local post office to locate the shipment. If you cannot locate your shipment, please connect with us at contact@aurorabags.com and we will do our best to help you! 

In order to meet the high demand, we store our products at several warehouses; therefore, products are often individually packed and shipped. Please note that, although we ship several packages, the shipping cost for you, even with larger orders, is always free!In order to meet the high demand, we store our products at several warehouses. Therefore, products are always individually packed and shipped. Although we ship several packages, the shipping cost for you, even with larger orders, is of course, always free.

In our online shop you will only find items that we have in stock for you. It can happen every now and then that particularly sought-after items, color variations, or sizes are sold out after a short time. Have a look around - you will probably find a first-class replacement in our range of products.

No. Just like you, we do not like shipping costs. So, we send out every shipment free of charge! In addition, there is a number provided for each shipment so you can conveniently track delivery progress.

No, there is no minimum order value in our online shop. We appreciate any order you place and thank you for your support!

We offer payment via PayPal, credit card, and online banking.

All information regarding returns can be found here, in our cancellation policy.

Please contact the customer service: contact@aurorabags.com

Of course, please return the item according to our cancellation policy. In the case of an exchange, please enclose a note specifying that it is an exchange, together with your order number and the item you want instead.

Yes, unfortunately, you will be responsible for the shipping costs associated with the return. We send the goods to you free of charge, and appreciate the same in return. We appreciate your understanding! All information about the return process can be found in our cancellation policy.

Unfortunately, we do not provide you with a return label and you will have to write the address on the packet yourself. All information pertaining to the return process can be found in our cancellation policy.

For the quickest response, you can email us at contact@aurorabags.com We do our best to process your request as soon as possible, and are usually able to do so within 48 hours. 

For our customer support team to help you promptly, we ask that you connect with us from the email with which you placed the order, and provide the following information:

· Your full name

· Your order number

· A detailed description of your concern 

Your security is of greatest priority to us when completing a payment transaction. To ensure maximum security, your payment will be processed by a special security certified partner. As well, your information will only be transmitted in encrypted form to ensure that third parties cannot read it.